Hale Kai Suites - Heritage Room

Come visit and see our gorgeous 2024 room renovations! Beds, furnishings, art, decor - everything is ALL NEW. The amazing ocean front view remains the same ;-)

Hale Kai Hawaii Suites offers four oceanfront rooms (booked individually) and a spectacular, panoramic view of the blue Pacific Ocean and Hilo Bay. We overlook the popular Honolii surfing beach in a peaceful location just 2 miles north of historic Hilo Town. Revel in the best views in Hilo while at our pool and oceanfront lanai!

The Heritage Room offers a queen bed, private bathroom with shower, WiFi, SMART TV, small fridge/freezer, microwave, coffee maker, hot water pot, toaster, dishes and utensils, ceiling and portable fans, no air conditioning, and sliding door to lanai. Continental breakfast items are stocked daily and we invite all guests to swim in the pool or lounge on the oceanfront lanai.

A few NOTES: One parking spot is provided per room in this quiet residential neighborhood. All Guest Rooms are facing the ocean on the lower level of the property and there are over 30 steps down (pictured) to traverse to the rooms. Guests are responsible for carrying their luggage to their rooms. Bookings limited to 2 guests per room (age 13 years and over). Quiet hours are 9pm to 8am for the comfort of all of our guests, Mahalo!

While at Hale Kai (House on the Ocean) Hawaii, enjoy watching surfers, dolphins, and seasonal humpback whales during their annual migration to the Hawaiian Islands from the north Pacific. Hale Kai Hawaii is recommended in the leading online sites and guidebooks for the Hawaiian Islands, including TripAdvisor, Frommer's, Fodors, Lonely Planet, Off the Beaten Path, Ulysses, Rough, Moon, and Hawaii, The Big Island Revealed.

Vacation Rental Reviews

• Beautiful view of the Hilo harbor

  Stayed 2 days ending in January, 2025

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  a guest from Brinston, ON recommends this vacation rental

  We enjoyed our stay at the Hale Kai Suites. The location is easy to get to by car, the view from the back lanai was lovely, and the management company made it easy for us to check-in/out. We also had an opportunity to get to know some of the other guests while enjoying our breakfast outdoors.

  • Manager Responded on 3/8/2025

    Mahalo nui for your review, Catherine. We're so happy you enjoyed your visit. We hope you'll stay with us again if your travels bring you back to Hilo! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• The relaxation we were looking for

  Stayed 2 days ending in January, 2025

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  a guest from Kennewick, WA recommends this vacation rental

  We loved the view of the ocean,we saw whales and even watched the surfers! The fresh breakfast brought to your room was nice! We would return!

  • Manager Responded on 2/8/2025

    Mahalo nui for your review, David. We’d be delighted to host you again, anytime! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Hilo review

  Stayed 4 days ending in November, 2024

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  a guest from Windsor, MO recommends this vacation rental

  Heritage room was hard to locate since there wasn't any signs for it. Room was very small and didn't even have a dresser in the room to put a person's clothes in. Screen door would not open

  • Manager Responded on 12/17/2024

    Mahalo for your review, William. We apologize for the lack of a sign - it had fallen off the wall and was broken, but it is repaired now. The custom wooden screen doors do open, but they can be a bit heavy. We're glad that you still enjoyed your visit in spite of these inconveniences! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Excellent stay, poor check in instructions.

  Stayed 3 days ending in October, 2024

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  David O from Adel, IA recommends this vacation rental

  Excellent location wonderful stay. Could have been better check in experience. Told us to go upstairs by hot tub to marked heritage room and lights would be on. No hot tub, no lights, no room marked heritage. Took me about 15 minutes in the dark to find room.

  • Manager Responded on 12/17/2024

    Mahalo for your review, David. We appreciate you pointing out the issue in the arrival instructions! The owner had removed the hot tub a while back, and we overlooked that it was referenced in the directions to the rooms. That has been corrected. The mosaic sign that marked the room was broken just before your arrival, but it has been replaced. We apologize for that stressful check-in, and we are so glad it didn't impact your stay once you found the room. Again, thank you for your valuable feedback - we always want to know when an issue arises so that we can fix it!! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Great location withgreat view

  Stayed 3 days ending in August, 2024

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  Ellie R from Coventry, CT recommends this vacation rental

  I am very happy with my stay at this location. Reason I gave it four stars was because the hot tub was promised but it wasn’t there, and also the shower wasn’t as clean as I would like. Otherwise the breakfast was superb and the view was amazing.

  • Manager Responded on 8/29/2024

    Mahalo for your review, Ellie! The hot tub was decommissioned back in January of 2024 when it needed repair and the owners learned that parts were no longer available for this model. When the original hot tub was installed, the area was less developed and the owners were able to maneuver the hot tub into place. They tried to get a new one when this one died, but the cliffside location and private property on both sides made this impossible. The hot tub was removed as an amenity from all of our advertising at the beginning of the year. Reviews are the only place it's mentioned now, and unfortunately there's nothing we can do about it since we are not allowed to edit or remove reviews on any site. We're so happy that you enjoyed your stay even with the disappointment, and we hope you'll keep us in mind if your travels bring you back to Hilo! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• wonderful stay

  Stayed 2 days ending in August, 2024

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  Janet P from HONOLULU, HI recommends this vacation rental

  Beautiful property. Very peaceful.

  • Manager Responded on 8/29/2024

    Mahalo for your review, Janet. Come back anytime! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• BNB with pool outside Hilo

  Stayed 2 days ending in August, 2024

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  a guest from Christchurch, DOR recommends this vacation rental

  A lovely stay just north of Hilo town. Great Ocean view. Daily breakfast left in fridge the day before. Lovely decor and linens.

  • Manager Responded on 8/29/2024

    Mahalo for your review, Theresa. We hope you'll keep us in mind next time you visit Hilo! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Great Place, Terrible Service

  Stayed 2 days ending in May, 2024

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  Amiya S from Houston, TX recommends this vacation rental

  The place itself was beautiful. The view from the room was spectacular and the breakfast in the morning was pretty good. Parking was challenging. It’s at an odd angle and I’m fairly certain a large SUV wouldn’t fit. The on island representative was awful. We weren’t able to get the hot tub started and she was of no help. She never even replied!

  • Manager Responded on 5/21/2024

    Mahalo for your review, Amiya. We are very confused. I checked with Kekela, your on island contact, and she sent me a screenshot of her text chain with you. You'd responded to her welcome message on 5/2 letting her know that you'd arrived and the place is breathtaking. Then your text on 5/3 asking how to use the hot tub, and her reply that starts with "There is a post to the right of the tub.... ". We pride ourselves on providing OUTSTANDING customer service. We're sure there must have been some kind of misunderstanding that would prompt such a review, but we're not sure what it could be. Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Seaside sunsets and surfers!

  Stayed 2 days ending in March, 2024

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  a guest from St. Paul, MN recommends this vacation rental

  Clean and simple, this seaside b and b is in a quiet neighborhood, patios face the sunset, gardens and rooms are well maintained and the other guests were considerate and quiet. We were too busy enjoying waterfalls and hikes and botanical gardens to spend time by the lovely pool but enjoyed watching the surfers at the local beach next door from our patio. Fresh fruit and eggs for breakfast were a lovely touch.

  • Manager Responded on 4/15/2024

    Mahalo for your review, Jennifer! We're so happy you enjoyed your time at Hale Kai and exploring the Hilo area. Come stay again, anytime :-) Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Great location and views with a quaint room

  Stayed 2 days ending in March, 2024

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  a guest from Ludington, MI recommends this vacation rental

  The property and house were beautiful, pretty well maintained and easy to find. The location was great, near Hilo but not downtown, and with easy access to explore the north shore of the island. Great whale watching in the morning during season, right from the lanai. Heritage Room was clean, new and had all the amenities we needed (basic kitchen items for breakfast, fridge, beach towels). The breakfast set up worked nicely, with having all items available ahead of time in our room, and we could set out whatever needed a refill for the next day. Customer service through booking and on island was very courteous and helpful. Our only disappointment was that the hot tub was out of service and the pool looked like it needed some cleaning. As this was a main reason we chose this location, the managers were kind enough to offer us a bit of a discount on our booking.

  • Manager Responded on 5/6/2024

    Mahalo for your review, Danielle! Unfortunately the hot tub was decommissioned at the beginning of the year, as it needs parts that are no longer available. We've removed it from advertising, but the owners are having trouble finding someone who can remove it, or deliver a new one, due to the steep cliff-front location. The pool is cleaned regularly, but all it takes is a bit of wind to blow some plant debris in. You should see a skimmer there to help if you need. We're so glad you still had a nice visit in spite of the hot tub. We hope you'll keep us in mind for future visits to Hilo! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Ocean views, limited amenities

  Stayed 6 days ending in March, 2024

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  a guest from New York, NY recommends this vacation rental

  Oceanfront views from the property and nice breakfast with fresh fruits every morning. Properly could use an upgrade; some of the furniture was a bit worn. Very limited storage for clothes and small room with limited amenities.

  • Manager Responded on 3/4/2024

    Mahalo for your review, Yee. Good news - all of the guest rooms at Hale Kai Suites have just received makeovers! All the furniture has been replaces, the rooms repainted, and so on. We hope you'll come stay again and see all the updates. Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Home Away From Home

  Stayed 3 days ending in February, 2024

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  Stacey S from Pownal, ME recommends this vacation rental

  The property was easy to get to and you felt so comfortable from the moment you arrived. The room was clean and the bed was comfortable. The pool area needs maintenance and a lot more attention. Lots of debris from the landscaping and that is okay, but it needs more frequent maintenance. We cleaned up the pool ourselves and enjoyed the swimming! The hot tub does not work and needs lots of maintenance! Otherwise, we enjoyed the view and watched whales right from the lanai!

  • Manager Responded on 2/26/2024

    Mahalo for your review, Stacey! The pool is professionally cleaned weekly, but when its windy debris can blow in. We appreciate you skimming :-) The hot tub has been decommissioned. It is no longer advertised, and the owner of the property is trying to find a way to remove it. The cliffside location makes it very tricky. We're glad that you had a nice visit and got to see the whale show! We hope you'll keep us in mind for future visits to Hilo. Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Early January stay

  Stayed 4 days ending in January, 2024

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  Neil S from Vashon, WA recommends this vacation rental

  Beautiful quiet location save for one or two incoming morning flight. We enjoyed eating breakfast, bird watching and searching for whales.

  • Manager Responded on 1/25/2024

    Mahalo for your review, Neil. Come stay again, anytime! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Great experience

  Stayed 3 days ending in December, 2023

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  a guest from San Gabriel, CA recommends this vacation rental

  Overall we had a great experience, and the breakfast was really good. Sometimes it was a little bit noisy in the early morning.

  • Manager Responded on 1/25/2024

    Mahalo for your review, Ziqun. We hope you'll keep us in mind for future trips to Hilo! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Konalini State of Mind

  Stayed 4 days ending in October, 2023

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  Debi P from N/A, CO recommends this vacation rental

  The view and location made this a perfect spot for us during our 4 day stay in Hilo. Waking up every morning to the sunrise and fresh fruit, muffins, eggs and kina coffee. Going to sleep every night with the sound of the waves. We couldn't have asked for a better experience.

  • Manager Responded on 11/21/2023

    Mahalo nui for your review, Debi! We're so happy to hear that you enjoyed your time at Hale Kai. Come back anytime! Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Oceanfront in Hilo Hale Kai Suites Heritage Room

  Stayed 5 days ending in September, 2023

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  a guest from Powell, OH recommends this vacation rental

  Really enjoyed our stay here. Spent half of our vacation on Kona side and other half here. This rental is close to various waterfalls, botanical gardens and easy to get to the Volcano national park.

  • Manager Responded on 10/26/2023

    Mahalo for your review, Douglas! It's such a great idea to split your time between both sides of the island. They are SO different. It's like having two vacations in one ;-) Come stay again anytime! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Beautiful place

  Stayed 3 days ending in August, 2023

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  JOHANNA M from München, BY recommends this vacation rental

  We had a great time from the beginning of our stay! Check-in was easy, location great for many excursions to Hilo our the whole area. Good breakfast, great view and clean room.

  • Manager Responded on 9/7/2023

    Mahalo for your kind words, Johanna. Come stay again anytime! Warmest Aloha, The Salt Water Hawaii Vacations Crew Salt Water Real Estate, Hilo HI

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• Best Location and Price

  Stayed 5 days ending in July, 2023

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  Lorna C from Forestville, CA recommends this vacation rental

  What peace to sit on the lanai with the lush blooming plants right above the crashing surf. Sunsets, rainbows, the undulating sea all right there. For a "do-it-yourself breakfast, the fruit plates, yogurt, muffins, boiled eggs and coffee were just right. The place is older, so of course shows that. A previous review said the floor turned a visitor's socks black; we found the same thing. I texted our contact in the company, and right away their lovely cleaning crew bought a new floor cleaning machine and washed our floors. Apparently the new floors are giving off a weird emission. We were in the Heritage room -- small with a comfy bed. Negatives? It's an older building, so there was some black mold in the shower (easy to avoid). Also a communication before we arrived said someone would contact us with directions for getting in, on our arrival day. No-one did. It turned out there was a second note they sent us that gave directions. We were worried driving there that we'd not get in -- but we did and it was a lovely holiday.

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• What a view!

  Stayed 3 days ending in April, 2023

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  Carol N from Waipahu, HI recommends this vacation rental

  We enjoyed our stay at the Hilo Hale Kai Suites Heritage Room very much! The landscaping on the property is gorgeous. Every morning we work up to a spectacular sunrise. The bed was comfortable and the breakfast of fresh fruit and muffins was replenished daily. The host kindly provided a coffee maker and good coffee. We didn't have to buy anything for our stay. All the essentials, and even snack bars, were provided. We used the pool and hot tub several times and had them to ourselves. Paradise! Will definitely try to stay here again when we visit family on the Big Island in the future.

  • Manager Responded on 4/22/2023

    Mahalo for your review, Carol. We're so glad you enjoyed your stay at Hale Kai, and we look forward to hosting you again! Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• Hilo trip

  Stayed 4 days ending in March, 2023

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  a guest from Livingston Manor, NY does not recommend this vacation rental.

  Very small room ok for wife and me. Great view of ocean and harbor. Highlight was on several days watching a mother whale and young one breaching and frolicking in the ocean. Better than our whale watching trip in Kona. Also saw about 30 to 40 spinnner dolphins passing by our patio. However big drawback was the parking space. Very difficult to maneuver when all the spaces were full. If you are elderly, this would make me reconsider staying here.

  • Manager Responded on 4/19/2023

    Aloha Tom, thank you for letting future guests know about the difficult parking space for the Heritage Suite. Yes, it is at an angle and tight. We're sure glad you go to see whales and spinner dolphins from your room! Aloha, The Salt Water Hawaii Crew

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• Quaint and Cutie

  Stayed 2 days ending in March, 2023

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  Deana C from Courtenay, BC recommends this vacation rental

  The space was great, small but very cozy and comfortable. Lots of rain but still managed to get around. The only complaint is the shower head is very low pressure. Also, the walk to town is along a busy highway. We opted to drive back and forth.

  • Manager Responded on 3/16/2023

    Mahalo for your review, Deana. I have forwarded your note about the shower to management so they can have it replaced. It was a WET winter this year. We hope to host you again when the sun is shining :-) Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• The Views!

  Stayed 2 days ending in February, 2023

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  Lisa A from Midway, UT recommends this vacation rental

  We loved our stay in this beautiful place! The views of the ocean right from our patio can’t be beat! We enjoyed watching the surfers from the hot tub after a day of exploring the island. Breakfast each morning included fresh fruit, hard boiled eggs, and homemade muffins. The only item I would add is orange juice. Another nice amenity to add would be a clothes dryer in the common room; that would make it possible to dry our pool towels and bathing suits. Sleeping with our patio door open brought in a fresh open breeze and the relaxing sounds of the waves.

  • Manager Responded on 3/16/2023

    Mahalo for your review, Lisa. We're so happy that you enjoyed your visit. I love the suggestion of a dryer in the common room. I will forward that to management so they can present it to the property owner. Please keep us in mind for your next visit to Hilo! Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• great hidden gem

  Stayed 3 days ending in February, 2023

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  Belinda G from Livermore, CA recommends this vacation rental

  Nice quiet location with beautiful views. Great breakfast every morning. Couple of things to note though: key didn't work; room wasn't marked so it was a bit difficult to find especially in the dark; parking was tight. I wouldn't hesitate to stay here again.

  • Manager Responded on 3/16/2023

    Mahalo for your review, Belinda, and for the notes. I have passed those on to management and the property caretaker. Come stay again anytime! Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• A very cool little spot

  Stayed 2 days ending in November, 2022

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  Nicolas W from Mashpee, MA recommends this vacation rental

  We were very happy with our stay. The room was quant and the views were spectacular. A bit unfortunate that the hot tub didn't work but honestly that would have been the icing on the cake. The cake however was very good.

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• Amazing Views

  Stayed 3 days ending in September, 2022

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  Tracey C from KANSAS CITY, MO recommends this vacation rental

  We stayed for 3 nights in the Heritage Room. The room was nice and had everything we needed. They even provided several breakfast items each morning, including some fabulous cake! The pool was fantastic and again the views were awesome! The management company texted us and keep great communication throughout. The screen on the sliding glass door needed to be replaced as it was torn. I thought it would be hard to sleep with no A/C, but there was a ceiling fan and another fan kept us cool, we also keep the sliding glass door open and heard ocean waves all night! Hilo area was great, we rented snorkel equipment from Hilo Ocean Adventures, great people, and went to snorkel in local parks saw some great sea life including huge Sea Turtles. Would rent again for sure! Thank you!

  • Manager Responded on 10/20/2022

    Mahalo for your review, Tracey. It sounds like you had a fun adventure :-) Come back anytime! Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• Charming Place to Stay in Hilo

  Stayed 3 days ending in September, 2022

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  a guest from Scottsdale , AZ recommends this vacation rental

  We thoroughly enjoyed our stay in Hilo at the Hale Kai Suites. The location was perfect for exploring north of Hilo or driving into downtown. One word that comes to mind on this property is CHARMING. There is a lot of charm at this property. The grounds, the vegetation, the flowers, the studio room, the pool. All of it was charming.
  
  The only small change I would make is to enhance the continental breakfast. It was fine and did the job each morning, but a little more substance might help. For example, instead of yogurt in a container, how about a yogurt parfait with granola and berries added? Just a way to make the items presented a little extra.
  
  Besides this small change, there is not much else that this CHARMING property needs. It was a real pleasure to stay here and listen to the ocean at night. If I am ever in Hilo again, Hale Kai will be hearing from me.

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• Magical!

  Stayed 3 days ending in August, 2022

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  Kathleen L from Austin, TX recommends this vacation rental

  What a perfect spot! The first thing that welcomes you are the beautiful intentional gardens that lead you through the arch and down the stairs, and then open up to the vista of the pool lanai with the eastern ocean view. We sat in the hot tub at sunset and watched to boats go by. So much old Hawaii romance at this place. It really has soul! We sat in the hot tub again at sunrise, and watched the sun come up with the boats leaving Hilo harbor. To the right, you can watch the surfers at the little beach. Every day, we had fresh fruit and banana bread. So thoughtful. The rooms are clean, and have everything you need! A very short and easy drive into the great things of Hilo!

  • Manager Responded on 10/3/2022

    Mahalo nui for your beautiful review, Kathleen. It made me want to go stay at Hale Kai Suites, and I live just nearby LOL We are so happy that you really enjoyed your time on beautiful Hilo Bay. Come back anytime - we would love to host you again :-) Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• Lovely Stay

  Stayed 2 days ending in August, 2022

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  Beatrice G from Pearland, TX recommends this vacation rental

  Location was great, in a little neighborhood off the main highway. Alot of stairs but it was a good workout.. but the views are amazing. Really enjoyed waking up to the sunsets. Only downside, the room could use a little TLC. The screendoor was broken.. but overall positive experience.

  • Manager Responded on 10/20/2022

    Mahalo for your review, Beatrice. The screen door has been fixed. We are glad you enjoyed your visit. Come back anytime you want to enjoy that amazing view :-) Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• Great Location!

  Stayed 2 days ending in August, 2022

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  Debbie N from Pasadena, CA recommends this vacation rental

  Loved my stay here. Very relaxing and soothing listening to the ocean waves. Really enjoyed spending time on the patio working. The Breakfast with fruit was delicious. I also enjoyed the pool. Everything was clean. Management responded quickly.

  • Manager Responded on 10/20/2022

    Mahalo for your review, Debbie. Please keep us in mind for your next Hilo visit - we'd love to host you again :-) Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• Great views, loads of steps and difficult parking

  Stayed 4 days ending in June, 2022

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  Wendy J from Simi Valley, CA does not recommend this vacation rental.

  Beautiful view from the lanai. Room was clean and staff friendly and helful. Breakfast was an abundant fruit plate, sweet bread slices, hard boiled egss. There was also coffee and yogurt, all self serve. Be aware no AC, which I was aware of. However there are loads of steps to haul your luggage to your room and back and parking is very tight and difficult on a very steep driveway. As much as we enjoyed the view will not return do to steps and parking.

  • Manager Responded on 6/28/2022

    Thank you for your honest review. Yes, there are a lot of exterior steps to go from the parking area down to the oceanfront guest rooms. It is a feature we try to explain in the booking process to be sure guests are aware of the need to trek a few dozens steps upon arrival. Aloha, The Salt Water Hawaii Crew

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• Lovely ocean getaway

  Stayed 1 day ending in June, 2022

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  Crysta K from Los Altos, CA recommends this vacation rental

  Shawna was great coordinating our last minute stay. Great spot, chill vibe my daughter said. Watched a local band and loved their food from the cafe.

  • Manager Responded on 6/11/2022

    Mahalo Crysta, come again! Aloha from The Salt Water Hawaii Crew at Hale Kai Suites

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• Hilo Adventure

  Stayed 5 days ending in February, 2022

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  Suzanne J from Victoria, British Columbia recommends this vacation rental

  We arrived in Hilo Feb 5th after spending 2 weeks on Maui, and 1 week in Kona. The B&B offered a front row seat to the daily activities of the humpback whales, and the surfers. Enjoyed our morning breakfast on the Lanai watching the sunrise and the whales. While there, we explored all the waterfalls and parks along the east coast of the Island, and also hiked through the Volcano National Park. Our accommodations were perfect for us, excellent waterfront view, great location and very well kept and clean.

  • Manager Responded on 3/10/2022

    Mahalo for your review, Suzanne. We're so glad you enjoyed your stay. Whales and surfers make for great views!! Keep us in mind if you ever return to Hilo. We'd love to host you again :-) Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• Great view in Hilo

  Stayed 3 days ending in January, 2022

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  a guest from Annapolis, Maryland does not recommend this vacation rental.

  Beautiful view. Good location. Needs maintenance and thorough cleaning.hot tub not working. Screen door ripped and off track.
  Heritage room is very small. Tight parking on a hill made getting in and out of car and driveway challenging as well as packing. Nice breakfast on patio overlooking ocean. Noisy roosters next door. Getting to room with luggage is challenging.

  • Manager Responded on 2/9/2022

    Aloha Joel and thanks for the straightforward review. Hale Kai offers fabulous views in a great location in Hilo. The Heritage Room is our smallest and least expensive room. We are continually reparing and updating the rooms and will share your comments with the staff so that we can do better! Aloha, The Salt Water Hawaii crew at Hale Kai Suites

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• Lovely

  Stayed 2 days ending in January, 2022

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  a guest from Novato, CA recommends this vacation rental

  We had a great stay. A beautiful ocean view, clearances room,, decent breakfast and a perfect location.
  Our only problem was lack of privacy. Our neighbors sat outside zooming with loud voices. However I don’t know how to fix this unless the proprietor stops renting the middle room.

  • Manager Responded on 1/20/2022

    Mahalo nui for your review, Lori. We're sorry to hear that the neighboring guests were a bit loud. Why sit around on zoom when you can be out enjoying the sights, right? LOL We're glad to hear you enjoyed your stay otherwise :-) Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• No Pampering Here

  Stayed 3 days ending in December, 2021

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  Mari-Claire Z from Dousman, WI does not recommend this vacation rental.

  The room was a bit austere, but the bathroom was roomy as was the shower stall. Breakfast is DIY. On the coffee cart was instant cereal, coffee/tea, and granola bars. In the refrigerator were hardboiled eggs, milk, yogurt and fruit. Bread was provided when requested. The hot tub was not working which was unfortunate as the evenings were cool. I could hear the lovely sound of the surf. The "common room" was not set up for guests to meet, but was a cleaning supplies room. Screen door to the common room was broken. Otherwise, the grounds were very pretty and the steps were well marked. The pool was very pretty but we didn't use it. We generally like a more pampered experience when we stay at a B&B. Since there was no maid service, we swept the room ourselves after breakfast on day 2. There were no reading lights over the chairs, one of which had deteriorating caning. The table for preparing and eating breakfast was very small. We had to enter the room the first evening with a flashlight as the light switch near the door was for a switched outlet and the attached light was turned off. Same with the switch in the common room. We were able to remedy this by leaving on the lights for these outlets. Bathroom lightswitches were not accessible at the entry doorway.

  • Manager Responded on 1/4/2022

    Aloha Mari-Claire and thank you for your review. We try to describe the Hale Kai experience in all of our ads but understand that we may still not hit the proper mark for every guest. Please note the hot tub is fixed. The screen door to the Common Room is fixed. Oceanfront properties have ongoing maintenance and repairs and we handle every one immediatly within the parameters of avilable materials and labor. Our team communicated with you a lot during your stay and hope that we made the experience as lovely as possible. Aloha, Jess and The Hale Kai/Salt Water Hawaii Crew

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• Relaxing place to stay

  Stayed 4 days ending in September, 2021

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  Melanie B from Houston, TX recommends this vacation rental

  Loved the Hilo area. The B&B is right by the small town, right on the ocean and has a nice pool and hot tub on site. They stock your room with breakfast food and coffee. Only drawback is no AC. We did not know that when we went, but we adjusted and loved the place totally. We will go back. It's quiet. Nell, the gal who works there, is very nice and very helpful. Great price for the area.

  • Manager Responded on 10/14/2021

    Mahalo nui for your review, Melanie! We're glad you enjoyed your stay and adjusted to the absence of A/C. It's rare in our area because our climate is so mild. Come back again anytime - we would love to host you again! Warmest Aloha, The Salt Water Hawaii Vacations Crew

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• Spectacular Location and Amazing Beauty

  Stayed 2 days ending in September, 2021

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  Ben D from Honolulu , HI recommends this vacation rental

  This place was great. It was up on a cliff overlooking the ocean. The gardens were beautiful. I loved the pool overlooking the ocean it was such a great place to relax. We stayed in the heritage room that had a sliding glass door to the lanai with a table and two chairs to relax. The bed was comfortable and there was plenty of room for two people. The breakfast was simple but delicious. Would have been nice if the room had a second portable fan as it did get a bit warm once the slider was locked for the night.

  • Manager Responded on 9/9/2021

    Mahalo nui for your review, Ben!! Please keep us in mind if your travels bring you are way in the future :-) Warmest Aloha The Salt Water Hawaii Vacations Crew

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• Hawaii 2021 vacation

  Stayed 3 days ending in July, 2021

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  Virginia H from Brooklyn, NY recommends this vacation rental

  Excellent

  • Manager Responded on 8/2/2021

    Thank you for the 5 Star review Virginia! Aloha, Jess, Shawna, Jenn and the rest of the Salt Water Hawai'i Crew

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• Peace and Sunshine

  Stayed 5 days ending in July, 2021

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  Melissa M from San Antonio , TX recommends this vacation rental

  I loved my stay. It was so peaceful and quiet. I woke up to the sunrise every morning. Hawaii is magical. Being on the water was very healing for me. All the flowers and plants on the property added to the feeling of peace and magic. I will definitely stay again when I’m back in the area. Thank you! 😊

  • Manager Responded on 8/7/2021

    Thanks for the sweet review Melissa! The flowers are simply outstanding, thanks for noticing :) Aloha, Jess, Shawna, Jen and the Salt Water Crew

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